Refund Policy
Effective for all Porchlight subscriptions. Last updated 2026.
14-Day Refund Guarantee
Your church's initial (first) subscription payment is eligible for a full refund within 14 calendar days of that payment date. This guarantee applies once per church, to the first payment only.
What is covered
- The first payment charged after your 7-day free trial (or the first payment if you subscribe directly).
- Requests received within 14 days of that payment's date.
What is not covered
- Renewal payments. Monthly renewals after the first payment are not refundable.
- Requests made after the 14-day window has closed.
- Partial-month or pro-rated credits for time already used.
The window never restarts
The 14-day window is measured from your initial payment only. It does not restart when you renew, change plans, pause, cancel and resubscribe, or add users.
How to request a refund
Email us through the contact form and choose “Billing” as the topic, or reply to any Porchlight receipt. Include your church name. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.
Church admins can see their exact refund standing (and how many days remain) on the Billing page inside Porchlight.
Cancellation
You can cancel anytime from Billing. Cancelling stops future renewals and keeps your access through the end of the current paid period. Cancellation alone is not a refund and does not extend the 14-day window.